Return Policy

Wren Ivy co.Β Return Policy

  1. Return Eligibility:
  • To be eligible for a return, clothing items must be unused, unworn, and in the same condition as when you received them.
  • Clothing items must have all original tags and packaging attached.
  • Any clothing item that is damaged, soiled, altered, or missing its original tags may not be eligible for a return.
  1. Timeframe:
  • You may initiate a return within 14 days from the date of purchase.
  • After the specified return period, we may not accept returns or exchanges.
  1. How to Initiate a Return:
  • To initiate a return, please contact our customer support team at
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  1. Return Shipping:
  • Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
  • We recommend using a trackable shipping method to ensure that the returned items reach us safely.
  1. Refunds and Processing:
  • Once we receive the returned clothing items and verify their eligibility, we will process the refund.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow 5 business days for the refund to appear in your account, depending on your payment provider's policies.
  1. Exchanges:
  • If you wish to exchange a clothing item for a different size, color, or style, please specify your preference when initiating the return.
  • Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund or store credit instead.
  1. Non-Returnable Items:
  • For reasons of hygiene and safety, certain clothing items may not be eligible for returns or exchanges. These include but are not limited to underwear, swimwear, etc.
  • Final sale items, promotional items, or items purchased during clearance sales may also be non-returnable.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective clothing item, please contact us immediately with a description and clear photographs of the issue.
  • We will assess the situation and provide further instructions for returning the item or obtaining a replacement.
  1. Store Credit:
  • In some cases, store credit may be offered as an alternative to a refund. Store credit can be used for future purchases on our website.
  1. International Returns:
  • For international orders, customers are responsible for all return shipping costs and any applicable customs fees or taxes.
  1. Changes to the Return Policy:
  • We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.