Return Policy

Wren Ivy co. Return Policy

1. Return Eligibility:

• To be eligible for a return, clothing items must be unused, unworn, and in the same condition as when you received them.
• Clothing items must have all original tags and packaging attached.
• Any clothing item that is damaged, soiled, altered, or missing its original tags may not be eligible for a return.

2. Timeframe:

• You may initiate a return within 14 days from the date of purchase.
• After the specified return period, we may not accept returns or exchanges.

3. How to Initiate a Return:

• To initiate a return, please contact our customer support team at hello@wrenivy.com
• Provide your order number, the item(s) you wish to return, and the reason for the return.

4. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
• We recommend using a trackable shipping method to ensure that the returned items reach us safely.

5. Refunds and Processing:

• Once we receive the returned clothing items and verify their eligibility, we will process the refund.
• Refunds will be issued to the original payment method used during the purchase.
• Please allow 5 business days for the refund to appear in your account, depending on your payment provider's policies.

6. Exchanges:

• If you wish to exchange a clothing item for a different size, color, or style, please specify your preference when initiating the return.
• Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund or store credit instead.

7. Non-Returnable Items:

• For reasons of hygiene and safety, certain clothing items may not be eligible for returns or exchanges. These include but are not limited to underwear, swimwear, etc.
• Final sale items, promotional items, or items purchased during clearance sales may also be non-returnable.

8. Damaged or Defective Items:

• If you receive a damaged or defective clothing item, please contact us immediately with a description and clear photographs of the issue.
• We will assess the situation and provide further instructions for returning the item or obtaining a replacement.

9. Store Credit:

• In some cases, store credit may be offered as an alternative to a refund. Store credit can be used for future purchases on our website.

10. International Returns:

• For international orders, customers are responsible for all return shipping costs and any applicable customs fees or taxes.

11. Changes to the Return Policy:

• We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.